What To Expect

Attending counseling for the first time can be scary. Here are some answers to common questions about what you can expect during your first visit with
Serenity Counseling.

How do I schedule an appointment?

The best way to schedule an appointment is to register through the patient portal system and request an appointment. Existing patients can use the patient portal to schedule, cancel, and view upcoming appointments. You can call or email us to request an appointment as well.

Does the legal guardian need to be present for a minor’s first appointment?

Yes, the legal parent/guardian will need to be present for signatures, to give consent, and to provide information. Following the first appointment, the legal parent/guardian does not need to be present for all appointments but involvement and communication with the child’s counselor is important.

What should I bring to my first appointment?

After you complete your intake throught the patient portal, you will recieve an email with New Client Forms. You will need to print, and bring a signed copy of these forms with you. If you can’t print them, please let the office know and a copy will be made for you. Also, if custody of a minor child is shared, parents need to bring a copy of the Parenting Plan, your state identification card or driver’s license, your health insurance card (if applicable), and any fee that may be due at time of visit. If you prefer, you may bring a family member or support person with you.

What should I expect at my first appointment?

You will be welcomed into to the lobby area with a calming and relaxing environment. Because the lobby is an open space and shared with other professionals/businesses, we ask that you are mindful of your noise level while waiting. At your first appointment, you will complete an initial intake to discuss more about you and your needs and concerns. You will share some of your goals for treatment and we will discuss our recommendations. The first appointment takes approximately 60 minutes.

What if I have joint custody of the child needing services?

In the case of divorce or shared custody, consent is needed from both legal guardians of a minor client before counseling services can begin. You can discuss this legal requirement further with our staff if you have questions.